Privacy Policy

1. Introduction

Quinta da Vala ("we", "us", "our") respects your privacy and is committed to protecting your personal data. We value the trust our guests place in us and handle all personal information with care and confidentiality.

This privacy policy explains how we collect, use and protect your personal data when you visit our website (www.quintadavala.com), make a reservation or interact with us.

Quinta da Vala is located in Portugal and operates in accordance with the General Data Protection Regulation (GDPR), applicable throughout the European Union.

2. Data We Collect

When you use our website or make a reservation, we may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Address details (street, city, country, postal code)
• Reservation details (arrival and departure dates, number of guests, preferences)
• Payment-related information (processed securely via third-party providers)
• Communication data (messages, inquiries, requests)
• Technical data (IP address, browser type, device information, usage data)

We only collect data that is necessary to provide our services and complete your reservation.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To manage and confirm reservations
• To communicate with you regarding your stay
• To provide customer service and respond to inquiries
• To comply with legal obligations (such as guest registration requirements in Portugal)
• To improve our website, services and user experience
• To analyze website performance and marketing effectiveness

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to complete and manage your booking)
• Legal obligations (e.g. Portuguese guest registration laws)
• Legitimate interests (such as improving our services and website)
• Consent (for cookies and certain tracking technologies)

5. Tools, Platforms and Third Parties

To operate our business and website effectively, we use trusted third-party services:

Booking & Reservation Systems

• Lodgify – our booking engine used to process reservations made via our website
• Integrations with Airbnb, Booking.com and Google Vacation Rentals to manage availability and bookings across platforms

Analytics & Marketing

• Google Analytics – to analyze website traffic and user behavior
• Meta (Facebook & Instagram) – for marketing, advertising and audience insights

Cookies & Consent Management

• Cookiebot – to manage cookie consent and ensure compliance with GDPR

These parties may process personal data on our behalf. We ensure that all partners comply with GDPR and handle your data securely.

6. Data Sharing

We do not sell your personal data.

Your data may be shared only when necessary with:

• Booking platforms (e.g. Airbnb, Booking.com)
• Payment providers
• Government authorities (when legally required in Portugal)
• IT, hosting and software providers

All third parties are required to process your data in accordance with GDPR.

7. Data Storage and Retention

We retain personal data only as long as necessary:

• Reservation and guest data: retained for legal and administrative purposes
• Financial data: retained according to Portuguese tax laws
• Marketing/analytics data: retained based on consent and tool settings

After this period, data is securely deleted or anonymized.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or disclosure.

This includes secure systems, restricted access and working with trusted partners only.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze traffic and usage (Google Analytics)
• Support marketing and advertising (Meta platforms)

We use Cookiebot to manage your cookie preferences. You can accept, decline or customize your consent at any time.

10. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Request data portability
• Object to processing

To exercise these rights, please contact us using the details below.

11. Contact Informatio

Quinta da Vala
Rua de Vale 391L
8400-492 Porches
Portugal
Phone +351 92 55 757 86
Email: [email protected]

12. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our services, tools or legal requirements.

The most recent version will always be available on our website.